BLOG Strategy Implementations by Human Resources After a decade or so of haphazard evolution, it can probably at last be said that Human Resources, that ambiguous child of marketing and capitalism, has finally gotten his ungainly legs beneath him. The HR department has always been a point of some confusion, as companies struggle to discover the best ways to utilize such a vague, if obviously valuable, tool.
But who manages HR? Executive oversight of HR is key to cost management, productivity, business development and competitiveness. Regular reporting of HR metrics is a good tool for managing any Human Resources department. The following 70 HR metrics are illustrative. The metrics you choose should be closely aligned with your industry, business and strategy.
How fast is HR's initial response? Complaint metrics are often broken down by category e. Average Complain Resolution Time How long does it take to resolve a complaint? Legal Costs Legal costs related to HR issues. Cost per Hire Costs per hire for recruiting, hiring and onboarding.
Hiring Cycle Time Time from hiring requisition date to start date. Hiring Fill Rate How many positions are filled after 6 months? Offer Acceptance Rate How often does the preferred candidate accept the position?
Often broken down by job level.
Average Performance of New Hires How well did new hires rate on their first performance review? First Year Turnover Cost Rate Average costs related to workers who left in the first year Bottlenecks in hr process hiring costs, salary, training and benefits it is often assumed that knowledge workers add little value in the first year.
Manager Satisfaction with New Hires Average manager satisfaction with new hires was Manager Satisfaction with Recruitment Process Average manager satisfaction with the recruitment process was Employees Recruited from Key Competitors In some industries employees that are recruited from key competitors tend to have higher productivity.
Average Days Absent Average days absent was Business Specific Productivity Metrics Productivity should be measured in terms that are relevant to your business. Revenue Increase When your spend more on employees is there payback? Average Performance Rating How well did employees score in performance reviews?
Problem Employee Rate How many employees failed performance reviews? Rehabilitation Rate for Problem Employees How many problem employees are rehabilitated within 6 months?
Termination Rate for Problem Employees How many problem employees are terminated? Average Cost to Terminate Employee How much does it cost to fire someone including legal, administration and severance?
Average Salary Often broken down by job level, department or position. Salary Deviation by job level What is the range between the top and bottom pay for a job level? Cost of Benefits as a Percentage of Salary How much are you spending on benefits relative to salary?
Cost of Benefits as a Percentage of Revenue Average cost of benefits was 3. Key Employees and Star Performers Key Employee Satisfaction Rate How satisfied are your most important employees?
Key employees often includes executives and top performers. Key Employee Retention Rate The retention rate for key employees was Key Employee Cost Rate How much do key employees cost including salary, benefits, training and incentives?
Key Employees Eligible for Retirement How many key employees are eligible for retirement in the next 5 years? Bench Strength A succession planning metric that measures the depth of the successor pool for a key position.
Reason codes include things like compensation, personal reasons, benefits, professional development etc Employee Salary by Level Average salary broken down by level.
Number of Employees by Band There are 10, level 8 staff. Employee Productivity by Position This is a business specific metric.Bottlenecks in the Process Joy Stanley OPS Tuesday, January 24, Ms. April Fox Bottlenecks in the Process A bottleneck is defined as any resource whose capacity is less than the demand placed upon it.
Assume a 3-step process: (1) with a capacity of 4 parts/hr (2) with a process time of 10 minutes, and (3) with a process time of 12 minutes. The bottleneck time is. and transforms them into outputs is a process Process analysis is to systematically examine Throughput rate = 1/3 units/min = 20 units/hr process is determined by the bottleneck stage, not the flow time Cycle time = 3 min TPR= 20 units/hr.
Human Resources departments are becoming more data-driven by the day thanks to the breadth of new business analytics tools and HR analytics software currently available to use for more effective recruitment and in order to increase employee satisfaction and retention.
This human resources . Dec 18, · In order to effectively remove bottlenecks that decrease the flow of WIP, one must first analyze the people, process, and technology aspects of the entire SDLC. Human Resources Training. Applying LEAN to HR, Training and other administration based departments #HRBlog - Lean is for any process in any part of an organization.
Human Resources Training Bottleneck Analysis studies a process to identify the step in the process where the capacity available is less than the capacity required.